Remembering the firefighters, police officers, and medics who were killed on 9/11/01 is important; in fact it's so important that I have included it into the culture of my average workday. I have visual memory triggers to help me remember, including 9/11 memorial decals on both my personal and work vehicles. I wear a bracelet memorializing Captain Terry Hatton of FDNY Rescue 1. Helmet stickers, check.
There are two even more important things I do on a routine basis. The first is that…
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