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All Blog Posts Tagged 'service' (31)

“There is no award for doing your job” - public expectations of the modern fire service.

The top priority of most Fire Service Organizations is the satisfaction of the public and professional image. Let me ask you today, how does one attain that? When the public calls for our assistance from the most minor medical call, to a residential lockout, to a fire in a building we are expected to operate in a efficient and professional manner. The public expects us to run into that burning building, the public expects us to render aid to that person, they expect us to help them in any…

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Added by Tyler Prater on November 12, 2018 at 9:00pm — No Comments

Professionalism in the Fire Service

Professionalism means acting appropriately and in a manner that is acceptable and careful. Applied to the fire service, a professional is not whether or not you are paid or volunteer. That is a topic that often brings out the most heated of discussions, but there is a division nationwide between volunteers and career firefighters.

I recently had a conversation with a…

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Added by ModelCityFirefighter.com on August 8, 2013 at 11:43am — No Comments

Trickle-Down Customer Service

Every organization serves customers. Retail stores, governments, hospitals and restaurants they all serve customers, both internally and externally. So, shouldn’t meeting the needs of all of their customers be a top priority? Trickle-down service may be the most effective way to serve everyone.

Fire departments, like other organizations, are trying to make their way…

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Added by Billy Schmidt on July 21, 2012 at 6:00am — 3 Comments

NEVER FORGET 9/11/01

On Sunday September 11, 2011, at 8:00 am, a Memorial Service will be held at the quarters of Engine 40 Ladder 35 "The Cavemen" in remembrance of the members of The Cave who made the Supreme Sacrifice on 9/11/2001. Engine 40 Ladder 35 is located at 131 Amsterdam Ave and West 66th Street in…

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Added by Ray J on September 11, 2011 at 8:00am — No Comments

Size up

Excerpts from pipenozzle.com post on 9/11 in historical context:

9/11 will become a monument. But 9/11 has already become yet another powerful metaphor for the infinite stupidity of human beings, the infinite willingness to destroy. And 9/11 has become yet another metaphor of the infinite capacity of human beings to resist the worst…

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Added by Barry Greer on August 19, 2011 at 7:00pm — No Comments

We Try Harder - Firehouse Zen

Fresh out of the oven, some humble pie. Served with the right amount of self-critique, this can be a tasty dish. Latest post at Firehouse Zen.

Added by Mick Mayers on April 27, 2011 at 11:02pm — No Comments

When More Isn’t Better: During instruction, comprehension tops volume

When More Isn’t Better: During instruction, comprehension tops volume

By Kurt Glosser

Think back to your last fire-related class. Was it filled with tons of information, lots of content? How many pages were in the student manual? How many slides flashed before your glazed eyes?

How have so many instructors come to believe that they must tell students everything they know about a particular… Continue

Added by Fire Rescue Magazine on November 24, 2010 at 8:00am — 1 Comment

More for Their Money: If we expect a pay raise, we have to do more than just show up when called

More for Their Money

If we expect a pay raise, we have to do more than just show up when called

By Scott Cook

I’ll be the first to say that fire and EMS personnel generally aren’t paid nearly enough. I’ll also be the first to say that we knew what the job paid when we took it—practically begged… Continue

Added by Fire Rescue Magazine on October 15, 2010 at 8:00am — 5 Comments

Public-Private Partnerships: A Success Story!

Public-Private Partnerships: A Success Story!

A critical incident partnership in Illinois proves successful at bringing the public & private sectors together

By Rob Ugaste

Editor’s note: This is the second part of a series on public-private partnerships. Read the first article:… Continue

Added by Fire Rescue Magazine on September 7, 2010 at 8:00am — No Comments

Common Goal: Partnerships between the fire department & private corporations reap mutual benefits

Common Goal

Partnerships between the fire department & private corporations reap mutual benefits

Story & Photo by Rob Ugaste

As you scan this article, you’re probably wondering why you should invest 5 minutes of your life to read about public-private partnerships. In return, I’ll ask you a question: How important is the… Continue

Added by Fire Rescue Magazine on August 10, 2010 at 8:00am — 2 Comments

How Dedicated to Serve Are You?

When you say we'll protect you and serve you, where do you draw the line? Does there have to be a fire? A medical emergency? Or just a genuine need for help when you have run out of places to go or people to turn to?

http://firehousezen.com/2010/07/18/dedication-to-customer-service/

Added by Mick Mayers on July 19, 2010 at 8:00am — 5 Comments

Think it’s time to eliminate “BS” calls? Think again.

Putting the Service Back in Fire Service: Think it’s time to eliminate “BS” calls? Think again.

By Chief Jeffrey D. Johnson, EFO, CFO, MIFireE

From the April 2010 issue of FireRescue magazine

Money is… Continue

Added by Fire Rescue Magazine on April 14, 2010 at 4:00pm — 8 Comments

You Called 911 for What?!

New blog. Pass the word!

"You called 911 for what?!"

Check it out. You'll enjoy it! And heck, maybe you can contribute! You know you've been called to and seen some ridiculous stuff over the years. That is what this blog is about. Tell your…

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Added by Jennifer on March 22, 2010 at 3:00pm — 1 Comment

Expectations/ financial

Let me start with something basic, expectation; even more basic, financial expectations. It is said that of all divorces about 90% of them are due to some type of financial reason. I would tend to agree with this, but what is that fiscal reasoning. I believe that it may be the lack of communication of fiscal expectation.…

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Added by Capt.Alex Arnold on February 19, 2010 at 1:30pm — No Comments

Your personal relationship?

I have been contemplating for a few weeks about starting a regular blog on this site. I thought that it would be relatively easy to do, just start typing about something and make it interesting. Ok, not has easy as I thought it could be. I have to give a lot of “props” to the likes of Art and other fire service bloggers. You guys are constantly coming out with relevant topics to…

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Added by Capt.Alex Arnold on February 19, 2010 at 12:51pm — 7 Comments

Challenges for the new decade

Now that the new decade has started and having had time to reflect on what I have and have not achieved over the last 10 years it is time to set some goals.

1. Family always comes first;

2. Lose those excess kilograms;

3. Get fit;

4. Remain active and involved not just in firefighting but in my community as well;

5. Keep learning;

6. Continue to promote firefighting as a career choice not just for those who want to do this as paid work but for those people… Continue

Added by Mark Montgomery on January 6, 2010 at 5:00am — No Comments

Is this our best approach?

From: www.tigerschmittendorf.com

I’ve read and watched this news clip from the NY Daily Dispatch about how training requirements in New York State are hurting the volunteer fire service: http://www.weny.com/News-Local.asp?ARTICLE3864=9148872

Unfortunately, I think it follows a growing pattern of articles and news pieces that focus on the problems – and not… Continue

Added by Tiger Schmittendorf on November 21, 2009 at 3:18pm — 16 Comments

A Veteran of Many Things

It’s Veterans Day and I have a day off from my county job. (I thank Veterans for both of those freedoms: to work in a job I love and to have time off to spend with my family). The kids are still sleeping and I have some free time to sit at the computer.

I’ve been thinking of my Dad a lot lately. Maybe because a friend recently lost hers; maybe because I spent the last week with a few thousand National Guardsmen; or maybe because recent events in our lives have reinforced the… Continue

Added by Tiger Schmittendorf on November 11, 2009 at 6:57pm — 2 Comments

From the X-Box to the Box Alarm

As I travel around the country talking with other firefighters, a commonly recurring theme of our chat is the future of the volunteer fire service.

The conversation always comes around to the topic of today’s firefighters and the next generation of firefighters. Some “more experienced” firefighters (notice I didn’t use the term older) share that they don’t understand the “kids” coming into the fire service today.

The veterans don’t think today’s recruits share the same… Continue

Added by Tiger Schmittendorf on September 6, 2009 at 11:00pm — 9 Comments

Fire Service Employee Idalia Yarde Has Died

On Friday, members of the Barbados Fire Service learned of the death of Chrisita Idalia Yarde a civilian employee of the department.

Ms. Yarde was employed as a maid and worked with the department for many years serving at all of the fire stations before being appointed to staff (full time) in 2004. She was last assigned to the Worthing Fire Station in Christ Church.

The sincerity with which Idalia approached everyone will certainly be… Continue

Added by Glyne Alleyne on August 18, 2009 at 11:30pm — No Comments