Lets see, purchase an apparatus? Select a committee? Identify the problems with the last purchase, identify the great things about our BRT (big red truck)
Let's get it right, Emergency One?, Pierce? Sutphen? Rosenbaugher? Seagraves?
The last unit had pump problems, valve problems and the foam injection system gave us problems. Some of us actually look at the apparatus manufacture identity, Does this make it a warranty problem with the apparatus manufacturer? ,The one who put all the components on a Freightliner, International, or Peter Built? if you have a problem with the chassi, it could be a chassi warranty issue. This applies with pumps, Hale or Waterous. Don't stop there Hale, Akron or Elhart brass valves have their own warranty. This also applies to the lights, Whelen, Federal,
It's funny to hear that our new apparatus is a piece of junk and I will never purchase another one of those @$#%^& again.
Take a look all manufactures of Fire Apparatus they(BRT's) use the product we select and put them together to make our BRT function. We select the manufacturer, engine,transmission,pump, lights.
sirens, valves, now if you experience a problem with the actual body of a custom or the body of a cookie cutter now its a problem with that manufacturer.
Is it justified to blame and curse or ban Emeregency One, Pierce, Rosenbaugher and or Seagraves? Not at all!! Your Dealer should be able to direct you to the correct warranty and identify these warranties before purchase and review them after the sale.. Take a look at the big manufactures, they all use the same components to build a BRT, Yes we can order a Hale pump on a Pierce, and a Waterous pump on an E-One. Yes we can order a Cat, Cummins or a Mercedies engine
Most of us have experienced problems after the delivery of our new BRT, usually these are a quick fix, develop a working relationship with your BRT dealer, take time to investigate the problem and address the issue with the dealer, let him work his magic with the right product warranty . It will make a great day for all.
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