Out of control parents on a fire scene

Last night we had search and rescue training with several different scenarios, the last scenario was a child lost inside of the building with the mother outside "freaking out" and attemtping to access the building. I have been at several fire scenes where the home owner has had to be told several times to stay back. I have never heard of any firefighter training on how to control an out of control Mother, and I know it happens.

My questions to everyone are:

1) Does your department have policies in place for distraught parents of missing/trapped children trying to access the building?

2) what are they?

3) Who should be assigned to the task of controling the parent?

4) How much "force" should be used in restraining the parent, if they are insistant on entering the building?

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