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WHAT DO YOU THINK
Replies to This Discussion
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Permalink Reply by Just Plain Craig Moyer on
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As a former call taker if I was the dispatcher I would have verified the address. Here in New Castle County Delaware they have response checks. At certain intervals they call the ambulance or engine etc, to check on them. The second call they should have asked for a cross street or some identifing landmark.
Also the Dispatcher should have started the wife doing CPR or at least tried to give instructions over the phone.
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Permalink Reply by anne potter on
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Our dept sold numbers for the house.... Older people got them for free... Maps in every rig.. Even then still can happen ... Scary video
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Permalink Reply by Fire Capt. 1304 on
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As much as I hate to admit it I couldnt find an address of a call. I went straight to the scene of a medical pull cord alarm. The address numbers on the house were painted black on the black trim around the door. I drove past the house twice because I could not see the numbers. To make it worse our police roll on all of our calls so when I saw the police car go by I figured it was going to the same call so I followed him. Well we ended up about six blocks down the street from where I needed to be because he was responding to a disturbance and not the call that I was on. I finaly found the house about 10 minutes after being dispatched thankfuly it was a false alarm and nobody was hurt.
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Permalink Reply by Tony P on
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Poorly marked houses are a curse. Even for us and we don't do medical calls!
As Craig said though, why don't they have the calltakers getting people started on CPR? It's not that hard!
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Permalink Reply by Dan Thomas on
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We sell reflective address markers to anyone in our city that needs them and I'm proud to say that approximately 90% of our city has them which does make it easier to find their residence in the event of an emergency. But does anyone else think that they could have picked some other "vehicle" to sell their product instead of listening to a man die and his wife asking desperately for help? I know they tried to get their point across but not very tactful in my point of view.
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Permalink Reply by Damon Dyer on
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Not all dispatchers are certified to give that info they have to be specially trained to do that .
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Shock value. Not in good taste, but sometimes it's what people need. We have a history of terrible TV ads made to try and get people to wake up. They do work, but they aren't nice.
The most recent one to try and get people to drive safer involved having people who had all lost a family member in an MVA speak about it. With photos of the dead person. It was all real, using the real family members. It must have been hard for thm, but they could see the use in trying to reach out to others.
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Permalink Reply by T.J. on
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Great video Justin, and yes we all have troubles finding house's and I see once we get a call at a residence that see use drive by their home and have to come back to it to find it, they usually put out a well seen 911 address sign. I try to push them to everyone, you just dont know when your going to need help and the fastest they can find your home the better.
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I agree with the whole shock value type response but I think it would be more tactful if they aired a video or a 911 call that the address sign DID help and someone's life was saved due to the fact that they had the 911 address sign.
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Permalink Reply by Mac Conant on
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I've gone by a house 3 times in a bright day light because there was no number on the house, or it wasnt well visable from the road. There was a O2 alarm in a house. You'd think they would do the "go outside and wave for help" Nope he sat there, watching me drive by from the garage.
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Permalink Reply by Paul Montpetit on
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It got so bad around our district that in our rescue truck we had GPS put in it....you put the address in and even if there are no numbers on the house it will TELL YOU..."you are there"......has been a life saver...maybe literally.....Stay safe and remember to keep the faith..........Paul
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Permalink Reply by BillySFCVFD on
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A situation that happened to me in 1998: I lived in Los Angeles, CA in a neighborhood with straight north/south and east/west streets with addresses clearly marked. No winding rural roads with dead ends. I called 911 for a medical emergency to find it busy even after repeat dialing. Being ready for this I called the LAFD number and got someone on the line. I calmly gave my address with a simple directions, i.e. "corner house, intersection of.... , two blocks north of..., a main street, and two blocks west of... another main street.
While waiting for a reasonable amount of time I heard sirens. The sirens didn't seem to be getting another closer or farther away. Desperate I went outside, leaving my wife with the med emergency alone, big mistake, luckily with no problems. I looked down my street and saw a fire truck stopped at another intersection four blocks down then pull up to the next one and stopped and so on until it came to within one block and could see all eyes in truck look down that street. I was waving the second I first saw the truck with no avail. After the arrived and treated my wife, I calmly told the Capt on scene what had happened. His response was that "his firefighters know where they are going" and downplayed my suggestion that he should have his personnel get familiar with "their" neighborhood. I believe this happened in that big department because no one on duty was from the neighborhood or was familiar with it. That's life in the Big City.
I believe getting familiar with our area before a call will save lives. Thoughts? TCSS
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