Organizational Values - Daily vs. Emergency Ops

From Firehouse Zen:

"Like it or not, organizational values define organizational culture. These values help guide you in times when hard decisions must be made under ambiguous situations. When organizations lack defined values, or personnel don’t understand them as the gospel truth, they don’t always reflect those values when challenged. If you have never implicitly discussed your organizational values, your personnel will revert to whatever values conform with those of the group (think “B” Shift) or scarier, their own beliefs (which you have no ability to predict).

Organizations who find themselves struggling to recruit or to get people to do their jobs must evaluate if there is a gap between what the leadership defines as valued behavior and what the membership (or potential membership) defines as a valued behavior. If there is a gap, someone had better define the expectations, or the expectation will be that everyone is entitled to define the organizational mission according to his or her own needs. If that is the case, I’d expect to be reading about you on STAT911 or Firegeezer some morning soon, and not in a good way".

See what I'm talking about over at Firehouse Zen and if you like it, share it with others. Thanks.

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