Every organization serves customers. Retail stores, governments, hospitals and restaurants they all serve customers, both internally and externally. So, shouldn’t meeting the needs of all of their customers be a top priority? Trickle-down service may be the most effective way to serve everyone.

Fire departments, like other organizations, are trying to make their way…

Our brain is powerful and mysterious. It performs simple, routine tasks everyday. It can create entertaining music and art, construct compelling stories, and solve intricate problems and equations. Weighing in at approximately 3 pounds, our brain is our most important asset.

Here’s some “thought-provoking” points about the brain from Laura Helmuth in the July/August…