yesterday i responded to a grass fire at a friends house and in less than a minute turned into a 3 alarm structure and house fire .There is nothing left but a chimney my friend has 3 kids and is now left with nothing. I feel so in adiquiat what do I say to her sorry your house is gone. sorry we failed. it was only a grass fire how did it go so wrong so fast what can i do to make our dept better. so that i never have to face a friend in failure