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911 question
Just a though. here in SoCal the majority of cell phone 911 calls go to CHP. I have waited up to 10 minutes on hold before talking to a live person. It's gotten so bad, that I keep a couple of back-door # on speed dial. But, for you dispatch gurus, with all the cad and stuff, why couldn't I send a text message to the dispatch center with basic info of an incident.
Replies to This Discussion
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Permalink Reply by Scott on
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Okay Jay I think I'm getting what your saying but not exactally sure. Do you think you can try and re-word that, and Im not exactly sure whats ment by CHP
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Permalink Reply by Rescue601 on
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CHP = California Highway Patrol
Basically the poster wants to know why he has to wait on hold for 10 minutes versus just sending a text message to report an incident.
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Permalink Reply by T.J. on
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I'd feel they'd get a lot of bogus calls then, just because it'd be hard to tell if it was for real or not.
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Permalink Reply by Jay Nicholson on
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Sorry about the shorthand. Don't you remember Ponch and Jon on CHiPs though :). Again is was just a though though. I know there would be hurdles. New laws that would make a prank 911text a crime. What about disposable cell phones that are untraceable.(This may be just a TV legend though, I don't know).
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Permalink Reply by Tony P on
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Instead of thinking of a way around the problem, why not fix the problem at its root? Have your emergency calls initially answered by a seperate call taking organisation that then transfers the call to the needed service? Yes, it works. Been working here for many years. Our largest telco is required by law to run the service. And the system is national.
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Permalink Reply by Jenny Holderby on
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Wow!! 10 minutes is a LONG time in a real emergency. Time enough for a fire to tripple in size or a person to die without medical care. That system needs some attention.
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Permalink Reply by Brian Dumser on
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I don't think the technology exists yet to text message 911. At the very least, I don't think the 911 system is set up for it.
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Permalink Reply by FETC on
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WE have enhanced 911 in NH. In which the 911 operator will answer the 911 call, code it for it's severity, then pass it off to the appropriate regional dispatch center.
Now if you call them to report a runny nose or a headache, you will get what appears to be a million questions. The system is designed to hand off the call IMMEDIATELY for people NOT breathing, NOT beating, or if you say the word FIRE. I think they have a 15 second goal in the transfer of those calls.
Our area has a single enhanced 911 center that takes in all 911 calls, they have the capability to see and know your address, phone number from the very first ring. They then pass it off via computer to computer to a regional dispatch center that actually dispatches the Firefighters, Police or EMS crews.
Is CHP your enhanced 911 center then the call gets shipped to another dispatch center for local tones? If so, inquire about their protocols for what they do, say with a fire or EMS call...
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