All Blog Posts Tagged 'customer' (5)

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Trickle-Down Customer Service

Every organization serves customers. Retail stores, governments, hospitals and restaurants they all serve customers, both internally and externally. So, shouldn’t meeting the needs of all of their customers be a top priority? Trickle-down service may be the most effective way to serve everyone.

Fire departments, like other organizations, are trying to make their way…

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Added by Billy Schmidt on July 21, 2012 at 6:00am — 3 Comments

We Try Harder - Firehouse Zen

Fresh out of the oven, some humble pie.  Served with the right amount of self-critique, this can be a tasty dish. Latest post at Firehouse Zen.

Added by Mick Mayers on April 27, 2011 at 11:02pm — No Comments

How Dedicated to Serve Are You?

When you say we'll protect you and serve you, where do you draw the line? Does there have to be a fire? A medical emergency? Or just a genuine need for help when you have run out of places to go or people to turn to?

Added by Mick Mayers on July 19, 2010 at 8:00am — 5 Comments

Customer Education

From my latest article at Firehouse Zen:

Every time I hear someone use the term “fireproof”, it makes me think of something my dad (a retired Fire Marshal) used to say: “Nothing is fireproof; a cinderblock at the bottom of the ocean will burn if you can get it to the right temperature.”



When you have teachable moments in your community, it is imperative that you capitalize on them. If your… Continue

Added by Mick Mayers on February 14, 2009 at 3:30pm — 1 Comment

Customer Service - The Short Version

Customer relations are essential for any department operating in this day and age, as our customers (read: taxpayers) are more educated and have higher expectations of the emergency services. These expectations come from watching television shows that portray us in a certain light as well as more information going out in the form of public education efforts.



There are considerable efforts being made by leaders in our industry to increase our professionalism. We need to consciously… Continue

Added by Mick Mayers on September 21, 2008 at 11:10pm — 2 Comments

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